Frequently Asked Questions
Find answers to common questions about Janjiin
1. What is Janjiin?
Janjiin is a booking management system designed for service providers like freelancers, consultants, and small businesses. It helps you manage appointments, accept bookings 24/7, and grow your business.
2. What are the available plans?
We offer two plans: BASIC (Rp 50,000/month) with 50 bookings/month, 4 services, and 4 slots per service; and BUSINESS (Rp 100,000/month) with unlimited bookings, unlimited services, 10 slots per service, and custom branding.
3. How does payment work?
We use Xendit for secure payment processing. You can pay via Virtual Account (bank transfer) from major Indonesian banks. After payment confirmation, your subscription is activated immediately.
4. Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan anytime from your dashboard. Changes take effect at the end of your current billing cycle.
5. What happens if my subscription expires?
You'll receive reminders at 7, 3, and 1 day before expiration. After expiration, you get a 7-day grace period where your booking widget remains active. After the grace period, your widget will be disabled and you'll need to reactivate your subscription.
6. Can I use my own domain?
Yes! On the BUSINESS plan, you can use your custom domain for your booking page.
7. Is my data secure?
Absolutely. We use industry-standard encryption and security practices. Your data is stored securely and never shared with third parties.
8. Can I cancel anytime?
Yes, you can cancel your subscription anytime. Your account will remain active until the end of your billing period, after which your widget will be disabled.